Banks today have to deal with constant regulatory pressures largely an aftermath of the financial & Eurozone crisis calling for a robust operational and liquidity risk focus. At the same time they are at the cusp of a digital revolution giving way to omni-channel presence. Not only will digital help banks differentiate but it will also lower their cost of servicing a customer. Banks are beginning to realize that harnessing the data they have been processing all these years is what will make a real impact through new age analytics and that Digital Customer Experience is the new frontier. COO’s today work more closely with CIO’s and CMO’s than ever before to tackle challenges like:

• Lowering the cost base while providing best in class customer satisfaction
• Building sustainable operating models focused on capabilities like digital
• Process simplification to augment productivity gains and
• Effective risk management framework to align to regulatory mandates

As a committed partner we help you respond to these challenges by leveraging our expertise in Operations, Technology and Consulting:

We address your needs ranging from Front Office, Back Office and Risk Management operations across products like Cards, Mortgage, Loans, Core Banking to processes involving Payments, Collections & Fraud among others. Our solutions go beyond the mature traditional labour arbitrage model to:

• Manage total cost of ownership through Flexible Commercial Models
• Lead the transformational journey by leveraging technology and consulting strengths
• Leverage industry and enterprise utilities to drive scale and standardization
• Leverage analytics to improve business outcomes
• Help run a Metrics and documentation driven culture
• Drive best practices for risk management and controls
• Benefit from global delivery footprint